Terms of Service

The work described here is carried out by EDUMOVIES LTD, a private limited company registered in England and Wales under company number 17458551, with its registered office at 167-169 Great Portland Street, London, England, W1W 5PF. In these terms "we" and "us" mean that company, and "you" mean the person or organisation ordering the work.

Everything reaches us at contact@edumovies.net.

We make animated explainer videos to order. A script is written from information you give and approve, scenes are drawn and animated, and finished video files are delivered electronically. Nothing is stocked and nothing is posted.

The shape of a piece is one of three:

• Single message. One idea, held for as long as it takes to land.
• Product walkthrough. A job inside your software, step by step.
• Extended piece. Several features or audiences in one script.

Every scene is built in one of three ways:

• Interface rebuilt as vector. Your screens are redrawn as vector artwork, so a button, a row, a cursor and a panel are separate objects that can move, appear and change on their own. Text stays crisp at any size and a step can be slowed down or held without going soft.
• Supplied assets animated. Screenshots, exports and artwork you send are animated as they are: panned, scaled, masked, revealed and annotated with on-screen text and pointers.
• Illustrated graphics. Shapes, diagrams, icons and figures drawn for the script where there is no interface to show: the situation before the product, a comparison, a flow between people or systems, a number made visible.

What can be delivered at the end:

• Finished video files. The master and any agreed cut-downs, in the file format, frame size and frame rate set out in the quotation. Sent by email where they are small enough, otherwise as a download link.
• Captions and subtitles. Burned-in captions as a separate version of the video, a separate subtitle file, or both. Which of those you get is an item in the order rather than an assumption.
• Project files and artwork. The animation project, the vector artwork and the audio as separate files, so another studio can pick the piece up. This is its own item in the quotation: it is a different thing to buy from a finished video.

Narration is either recorded by a voice artist, recorded by you, or absent, and which it is is agreed before the script is written. Which of the items above are part of your order is what the quotation says: none of them is assumed.

1. You write to us, or use the form on this site, which writes your enquiry out and hands it to your own email application.
2. We reply with a written quotation: what the piece covers, how each scene is to be built, what is included at each stage, what is handed over, the price and the timescale.
3. You accept the quotation in writing. That is an offer to buy, not yet a contract.
4. The contract comes into being when we send you an order confirmation by email. If we cannot take the work on, we say so at that point and no contract is made.
5. The order confirmation, the quotation it refers to and these terms are the whole of what is agreed.

• Prices are quoted in pounds sterling (GBP).
• The figure in the quotation is the whole of what is payable for the work described, taxes included. Nothing is added to it afterwards: no fees, no charges at the end, no surprises on the invoice.
• No prices are published on this site, because the same runtime can be a straightforward job or a long one. A piece is quoted against your brief, and you see the figure before you commit to anything.
• Extra work you ask for after the order is confirmed - a change to something already approved, an extra version, a language - is quoted separately and starts only when you accept that quotation.

How and when a piece is paid for is set out in the order confirmation for that piece, and it is agreed with you before any work starts. Whatever the arrangement is, it is in writing before it applies, and it is not changed afterwards without your agreement.

• Payment is made by bank transfer against an invoice, or by card through a secure payment link we send by email.
• This site takes no payments. There is no basket, no card field and no account here. Card details are handled by the payment provider; we never see them and never hold them.
• Where a stage payment is due before work continues, we say so in the order confirmation rather than stopping without warning.

Everything is delivered electronically: by email where the files are small enough, and otherwise as a download link. The timescale for each stage is in the quotation, agreed for your piece rather than promised in general on a web page.

A timescale assumes we get what the stage needs from you - approvals, material, answers - when it is asked for. Where something is late on your side, the dates move by agreement and we tell you what the new ones are.

The whole of how delivery works, including what to do if something does not arrive, is on the Delivery & Refunds page.

If you are buying as a consumer rather than for a business, you have a statutory right to cancel within 14 days of the contract being made. How that works, how to do it, what happens if you asked us to start inside that period, and the model cancellation form are set out in full on the Delivery & Refunds page, which forms part of these terms.

Business customers do not have that statutory right, and cancellation for them works as the order confirmation sets out: work already carried out is payable, work not yet started is not.

Nothing in these terms takes away rights the law gives you, and nothing in them should be read as trying to.

• Under section 49 of the Consumer Rights Act 2015, a service must be carried out with reasonable care and skill. That applies to everything we do.
• Digital content supplied to a consumer must be of satisfactory quality, fit for a purpose made known to us before purchase, and as described. A finished video file is digital content.
• Where we have not met those standards, the remedies the Act gives you are set out on the Delivery & Refunds page.

• The finished piece. On payment in full, the rights in the finished video pass to you for the uses named in the quotation. Until then, we keep them - which is a payment term, not a claim on your work.
• What you gave us. Your brand, your artwork, your screens and your material stay yours throughout. We use them only to make the piece you ordered.
• Fonts, music and stock. These stay under their own licences, which do not transfer with a video or a project file. The quotation names them so you know what sits inside what you have bought and what you would need to buy again to reuse it.
• Project files. Handed over only where the quotation says so, and as its own item. A finished video and the project that made it are different things to buy.
• Showing the work. We may show a finished piece as an example of what we do only if you have agreed in writing that we may. It is off unless you switch it on, including where the piece is already public.

• Facts we can rely on. Claims about your product come from you, and by approving a script you confirm they are accurate and that you can support them. We do not write a claim we cannot source, and we will query one that looks unsupportable.
• Material you have the right to give us. Artwork, logos, screens, photographs, music and text you send must be yours to use for this purpose, and sending it to us is your confirmation that it is. If it turns out not to be, tell us at once and we stop using it.
• Business customers only: putting that right. Where you order as a business and a rights holder brings a claim about material you supplied to us, you cover the costs we reasonably incur in dealing with it, provided we tell you about the claim promptly and let you take it over if you want to. This paragraph does not apply to consumers at all: if you are buying as a consumer, your responsibility goes no further than the law imposes on you.
• Answers and approvals. One consolidated set of notes at each stage, from the people whose opinion counts, at the point the stage asks for them.
• Lawful use. The finished piece must not be used for anything unlawful, misleading, or in breach of the advertising rules that apply to your market. We may decline work that would put us in breach of those rules, and we say why.

Some things cannot be limited, and we do not try. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. Where you deal with us as a consumer, that includes your rights under the Consumer Rights Act 2015.

Beyond that:

• We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill.
• We are not responsible for loss that is not foreseeable - loss that was not obvious and that neither of us knew about when the contract was made.
• Where you are a business, we are not liable for loss of profit, loss of business, business interruption or loss of anticipated savings, and our total liability for any one order is limited to the amount paid for it.
• We do not promise a result in your market. A video is a piece of work made to a brief, not a guarantee that anybody will buy anything.

• You may end it at any time by telling us in writing. Work carried out up to that point is payable, work not started is not, and we hand over what has been paid for in the state it is in.
• That is not the same as cancelling within 14 days. If you are a consumer and you cancel inside the statutory cancellation period, you pay only for work you expressly asked us to begin during it - and nothing at all if you did not ask us to begin. That right, and how to use it, is on the Delivery & Refunds page, and nothing in this scene cuts it down.
• We may end it if an invoice is not paid after we have asked twice, if material or approvals we need do not arrive after we have asked twice, or if we are asked to make something unlawful or misleading. We say which of these it is.
• Ending the contract does not affect anything that has already happened, or any term meant to survive it - rights, confidentiality, and what is owed.

Write to contact@edumovies.net and set out what has happened. We acknowledge a complaint in writing within five working days and give a full answer within twenty working days. Where something genuinely needs longer than that, we say so before the twenty days are up, say why, and give you a date.

If you are a consumer and we cannot settle it between us, you may take the matter to court in the usual way. Nothing here requires you to use any particular process first.

We may change these terms - for a change in the law, in what we offer, or in how we work. The version that governs your order is the one published on the day the order was confirmed, and we keep a copy of it. A change made later does not reach back into an order already running.

The date of the last review is on the title card at the top of this page.

This contract is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about it. If you live in Scotland or Northern Ireland as a consumer, you keep the protection of the mandatory rules of the law where you live, and you may bring proceedings in your own courts.